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We provide a host of services to help leaders succeed. Our mission is to deliver the most practical and effective solutions to help you and your organization be successful! As with most anything we do, we:
We do not have any "one size fits all" solutions, but tailor each solution to the situation. We would not recommend "Team Building" if Executive Coaching was required and we would not recommend communications training if leadership training is needed. Among our services: Organizational Development Consulting How can you get an organization to perform at its best? Organizational Development, or "O/D" Consulting, is the practice of identifying and solving challenges any size group or organization. Using almost thirty years of experience with or studying many different business, government and non-profit agencies, we identify underlying causes and craft and implement practical and effective solutions.
We can solve many of your leadership and management and customer service training needs by one of four options:
Option 1: We provide Vital Learning Materials and Support for your training department. Here are the key features you should know about Vital Learning Corporation's award-winning training modules:
Our relationship with the Vital Learning Corporation helps us provide state of the art supervisor, customer service and sales training materials. Vital Learning’s award winning programs have successfully helped organizations develop supervisors, leaders and front-line managers for over 20 years. Vital Learning offers the most comprehensive and practical curriculum for building the management skill set required by 21st century managers. Our customers tell us that our training really works because it enables the changes in management behavior that drive improved business results. Let the Mack Consulting Group and Vital Learning help you take the first step toward creating successful managers and more productive and profitable teams. In addition to the classroom material, most of the modules can also be paired with online training that can either stand alone or complement the classroom training. or the last twenty years, hundreds of and can customize and deliver a whole host of appropriate training on a variety of subjects: Option 2: Our trainers deliver the Vital Learning curriculum Our certified and engaging trainers can deliver the training programs at your workplace or at a neutral site. Among the topics that can be tailored to your workforce and situation:
Option 3: Customized Training Our trainers are experts in developing and delivering quality training customized to your situation. Our specialty is everything related to leadership:
We all sometimes need "outside eyes" to help us to understand ourselves and to help us develop a plan for performance improvement. We focus on helping the person improve their business performance. Coaching has often been criticized for helping people become better persons rather than better workers. Although every aspect of a person's life affects their work perfomance, our emphasis is on improving work performance. One of the most effective tools for manager development is the 360-degree, or multi-rater, feedback. Getting a complete picture of your performance from peers, customers, and direct reports as well as from your boss is an outstanding way to help understand yourself and where you can improve. Using the state-of-the-art, proven and cost-effective software, 20/20 Insight GOLD, we can help you do an entire customized 360-degree feedback project or conduct the entire project for you from beginning to end. We can help you:
Thousands of companies have used 20/20 Insight GOLD since 1994:
Ball Aerospace, Bose, Canon USA, Exxon Mobil, G.E. Capital, Hershey Foods, Johnson & Johnson, Kimberly-Clark, Pitney Bowes, Radio Shack, Sun Trust Bank ---and many others. Let us help you assess and improve your managers and leaders!
call us at 704 578 7049
Often times, a big or important meeting may achieve its goals much better if an impartial but concerned and observent outside person can moderate and ensure that the goals of the meeting are met. In addition to Consulting and Training, Bruce is a very experienced speaker and can talk about a variety of leadership and management subjects. Using his wide variety of leadership and management experiences and a sense of humor, Bruce can deliver keynote addresses or other addresses. Popular topics have included:
How do you change the way an organization works? Changing a culture is one of the hardest tasks that any leader faces. Many consultants may promise quick fixes. Unfortunately, short of firing every single employee and starting over, there are no easy and quick fixes. But, as has been proven time and time again, it is possible to change an organization's culture. We can help you develop a plan to effectively improve your culture to take it where you want to go. Understanding yourself and the members of your team is essential to be an effective leader and manager. We are certified to use the The Five-Factor Model of Personality, or "Big Five", arguably the most accurate and useful personality assessment tool available today. The highly nuanced yet practical instrument focuses on five "factors" and over sixty subtraits. The factors are: The "Big Five" is a very useful tool for understanding and resolving many human resources issues, including:
If you want to know more about the Big Five Model, please look at http://www.centacs.com/quickstart.htm#Background. Pierce and Jane Howard, co-founders of the Center for Advanced Cognitive Studies, have put together an excellent description of the model. Thank you for contacting the Mack Consulting Group! 704 578 7049 |
Services: Organizational Development Meeting Facilitation
Excellent Leadership Training! |
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